For most benefit plans, we can directly bill the following insurers:
Canada Life, Manulife Financial, Sun Life Financial, Blue Cross, Green Shield, BPA, Canadian Construction Workers Union, Chambers of Commerce Group Insurance Plan, CINUP, ClaimSecure, Cowan Insurance Group (managed by Express Scripts Canada), D.A. Townley, Desjardins Insurance, First Canadian, GMS Carriers 49 and 50 (Express Scripts Canada), GroupHEALTH, GroupSource, Industrial Alliance, Johnson Inc., Johnston Group, LiUna Local 183, LiUna Local 506, Manion, Maximum Benefit, TELUS AdjudiCare.
Please note that some plans do not allow direct billing or direct payment to our business; in this case, you will be responsible for paying upfront and submitting your receipt to insurance after for reimbursement. In addition, if your plan does not cover the full cost, you will need to pay the remaining balance.
Yes, usually. It is advisable to check with the hospital or home’s policy on external healthcare providers. Sometimes, an agreement or waiver must be signed and approved by management before treatment can be provided. A parking surcharge may apply for acute hospitals (Foothills, Rockyview, Peter Lougheed, etc.)
No, Calgary Home Physiotherapy is a private service and is not under contract to AHS to provide publicly funded services.
No, you do not need a referral to start treatment because physiotherapists are primary healthcare providers. However, if you are using extended healthcare benefits, some insurers require a doctor’s note for physiotherapy costs to be reimbursed. Please check with your insurer to ask about the documentation requirements of your policy.
Your massage therapist will bring sheets for draping, hygiene, and comfort. You may use your own sheets if you prefer. Please dress appropriately to allow access to the areas being treated and prepare a clean 4×8 foot space in your home for a massage table.
We do not take WCB cases.
Due to Alberta accident benefit regulations, we cannot bill your auto insurer at our rates under the Diagnostic and Treatment Protocols Regulation (DTPR). You can, however, pay us directly out of pocket or use your extended health benefits (e.g. Blue Cross or similar employee benefit plans, including health spending accounts). You may be eligible for reimbursement from the insurer afterwards. If you have any questions about your claim, please contact your claims adjuster.
Each health discipline and therapist has a different set of techniques and approaches to injury. Calgary Home Physiotherapy’s treatment approach focuses on patient education, manual (hands-on) therapy, simple yet effective exercises, pain management modalities, and a strong commitment to put you in charge of your own health. If you are not achieving the expected results, or your symptoms are beyond our scope of practice, we may refer you to another healthcare provider.
No, we will bring the necessary equipment to you, including a portable bed if needed. It may help to have some basic exercise equipment, but it is not a requirement. Resistance bands that will generally suffice for most exercise programs.
We provide physiotherapy within the municipal boundaries of Calgary. In some circumstances, we may be able to travel a short distance outside the city (Cochrane, Airdrie, Chestermere, Okotoks, etc.) and a travel surcharge will apply.
We conveniently offer appointments every day of the week – 9am to 8pm weekdays and 10am to 5pm weekends. If you require special accommodation outside of these hours, please contact us.
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